If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results or your child's results, you can contact PWN Monday to Friday 9:00 AM to 5:30 PM EST at 1.855.205.6146. All of test results will be sent directly to your MyQuest™ account. Additionally, if 1 or more of your results is for a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN care coordination team. If 1 or more of your results indicates that you or your child need prompt attention, you will receive a call directly from the PWN care coordination team. You will have the opportunity to speak with a PWN physician to discuss any of your lab results or your child's lab results and in some states (and for adults only), the PWN physician will be able to provide treatment for some conditions. This includes ordering tests, if appropriate, and evaluating results once available. Licensed PWN physicians provide oversight for all lab tests, based upon the information that you share. For additional information, please review the Cancellation Policy and Expiration Policy for the testing you purchase. Testing purchases include a non-refundable cancellation fee.If you are planning to submit for reimbursement via your savings account, these codes may be helpful. Note: QuestDirect is unable to provide you with a receipt that contains the basic information generally required by health plans for reimbursement. For more information about a no-cost COVID-19 Active Infection testing option with QuestDirect, click here. You understand that Services purchased under or through QuestDirect are solely your financial responsibility.ĬOVID-19 testing may be fully paid by your health plan or by the government, with no out-of-pocket cost, when billed directly to your health plan or the government. QuestDirect tests are only for individuals who want to pay directly for testing and do not want to seek reimbursement from their insurance carrier or the government.When you purchase testing from QuestDirect, be aware of this important information: We strongly recommend that you share your test results with your or your child's doctor in order to make the best health decisions. New York residents may not purchase any other at-home collection kits. Please note that New York residents may purchase an at-home collection kit for a COVID-19 Active Infection Test and a FIT Colorectal Cancer Screening. Tests with an At-Home Kit option can be purchased in all states except Arizona, New York (with the exception of the COVID-19 Active Infection Test and FIT Colorectal Cancer Screening), Alaska, and Hawaii, as well as Puerto Rico.Tests with an In-Person option can be purchased in all states except Arizona, Alaska, and Hawaii, as well as Puerto Rico.Quest offers testing you can purchase for yourself or your child, with physician oversight, as follows:
Test results will be available in your MyQuest™ account in 2–5 business days from the time your specimen is received, depending on your test. Any result requiring prompt attention will be communicated to you by PWN and all results are sent directly to your secure MyQuest™ account. When testing is complete, results are confidentially evaluated by a physician at PWN. Specimens are then delivered to a Quest laboratory for testing. Note: You cannot purchase a test with an at-home self-collection kit for a child.
When it arrives, follow the instructions to collect your own specimen and then return the completed kit to Quest in its prepaid, pre-addressed packaging. If you purchased a test with an at-home self-collection kit, wait for your at-home kit to arrive. If you purchased a test with an in-person option, make an appointment for you or your child and go visit a collection location (such as a Quest Patient Service Center, drive-thru, or pop-up collection site) to have your specimen collected. Then, have specimens collected for the testing you purchased:
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Licensed professionals from PWNHealth LLC and affiliated professional entities (collectively, PWN) will provide clinical oversight of lab testing, including ordering selected tests, when appropriate. You can use QuestDirect™ to select and pay for lab tests for you or your child.
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